# Docker Desktop cannot start the service

**URL:** <https://forums.docker.com/t/docker-desktop-cannot-start-the-service/97721>\
**Category:** Docker Desktop\
**Tags:** windows\
**Created:** [August 17, 2020, 8:44am UTC](https://forums.docker.com/t/docker-desktop-cannot-start-the-service/97721 "2020-08-17T08:44:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![dangdinhquoctrung](https://avatars.discourse-cdn.com/v4/letter/d/dfb087/32.png) [@dangdinhquoctrung](https://forums.docker.com/u/dangdinhquoctrung)\
**Post date:** [August 17, 2020, 8:44am UTC](https://forums.docker.com/t/docker-desktop-cannot-start-the-service/97721/1 "2020-08-17T08:44:07Z")

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I’m currently meeting a problem when trying to use Docker on Windows.  
Last week, I could use Docker in WSL normally, and the Docker deamon started automatically on startup.

However, this week, I cannot use Docker on WSL, and the error message is:  
`Cannot connect to the Docker daemon at tcp://localhost:2375. Is the docker daemon running?`

So, I start the Docker by opening the Docker Desktop, and I can see it’s starting:  
 ![start](https://global.discourse-cdn.com/docker/original/3X/d/9/d9452e2732ddb8d0e41bcff56ba487ba6dd9987d.png)

However, it just hangs there for a while, and then just disappears. No error message is shown. The daemon still hasn’t started, and there’s no way to start it.

I have tried uninstalling or updating the Docker, but nothing works. The installer just hangs forever, so nothing can be done.

My Docker version: Docker version 19.03.12, build 48a66213fe  
My Windows version: Major 10, Build 18362

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**Author:** ![tekki](https://sea3.discourse-cdn.com/docker/user_avatar/forums.docker.com/tekki/32/21884_2.png) [@tekki](https://forums.docker.com/u/tekki)\
**Post date:** [August 18, 2020, 6:06am UTC](https://forums.docker.com/t/docker-desktop-cannot-start-the-service/97721/2 "2020-08-18T06:06:37Z")

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> [@dangdinhquoctrung](#):
>
> My Docker version: Docker version 19.03.12, build 48a66213fe  
> My Windows version: Major 10, Build 18362

What version of Docker Desktop do you use?  
I had similar problems not so long ago, but it always worked when I started Docker Desktop a second time. Since I’ve installed the new Win 10 insider preview (now I’m at build 20190) Docker never failed to start.

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**Author:** ![dangdinhquoctrung](https://avatars.discourse-cdn.com/v4/letter/d/dfb087/32.png) [@dangdinhquoctrung](https://forums.docker.com/u/dangdinhquoctrung)\
**Post date:** [August 18, 2020, 3:53pm UTC](https://forums.docker.com/t/docker-desktop-cannot-start-the-service/97721/3 "2020-08-18T15:53:34Z")

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This is the output of “docker version” command.

```
Client: Docker Engine - Community
 Version: 19.03.12
 API version: 1.40
 Go version: go1.13.10
 Git commit: 48a66213fe
 Built: Mon Jun 22 15:43:18 2020
 OS/Arch: windows/amd64
 Experimental: false
```

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<div class="post-metadata">

**Author:** ![tekki](https://sea3.discourse-cdn.com/docker/user_avatar/forums.docker.com/tekki/32/21884_2.png) [@tekki](https://forums.docker.com/u/tekki)\
**Post date:** [August 18, 2020, 4:09pm UTC](https://forums.docker.com/t/docker-desktop-cannot-start-the-service/97721/4 "2020-08-18T16:09:26Z")

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> [@dangdinhquoctrung](#):
>
> This is the output of “docker version” command.

Docker version gives you the version of the Docker command line. You get the version of Docker Desktop for example with

```auto
PS> Get-ItemProperty HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall\* | select DisplayName,DisplayVersion | where {$_.DisplayName -like "*Docker*"}

```

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**Author:** ![dangdinhquoctrung](https://avatars.discourse-cdn.com/v4/letter/d/dfb087/32.png) [@dangdinhquoctrung](https://forums.docker.com/u/dangdinhquoctrung)\
**Post date:** [August 19, 2020, 3:17am UTC](https://forums.docker.com/t/docker-desktop-cannot-start-the-service/97721/5 "2020-08-19T03:17:12Z")

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Then, the version of my Docker Desktop is 2.3.0.4.