# Help Cannot Create DockerHub Account? **URL:** \ **Category:** Docker Hub\ **Created:** [August 23, 2019, 7:37am UTC](https://forums.docker.com/t/help-cannot-create-dockerhub-account/80161 "2019-08-23T07:37:37Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![mattlovenuk](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@mattlovenuk](https://forums.docker.com/u/mattlovenuk)\ **Post date:** [August 23, 2019, 7:37am UTC](https://forums.docker.com/t/help-cannot-create-dockerhub-account/80161/1 "2019-08-23T07:37:37Z")
Hi there, I have filled in various contact forms for docker on this issue but I have received nothing back. I created a new DockerHub account for my personal use (this one I am using here is my work account). However I have not received the verification emails for the account. I have tried re-sending them multiple times, checked spam and junk folders. I have even done the reset password process to see if I receive those emails (which I do) so I know my email address is correct on the account. If I try to sign up again using the same email address and username it tells me they are already in use which I would expect. However I cannot seem to trigger the account verification emails successfully. Has anybody else had this problem? Docker Support so far has been unresponsive. Thanks! ---
**Author:** ![bryceryan](https://sea3.discourse-cdn.com/docker/user_avatar/forums.docker.com/bryceryan/32/18353_2.png) [@bryceryan](https://forums.docker.com/u/bryceryan)\ **Post date:** [August 23, 2019, 2:53pm UTC](https://forums.docker.com/t/help-cannot-create-dockerhub-account/80161/2 "2019-08-23T14:53:53Z")
matt: I checked out mail servers, and we do have one record of delivering a password reset link to your registered email address on 22AUG2019. There are no records of later delivery attempts. It was successfully delivered to your company’s email servers. We also show your most recent login using your docker id yesterday, 22AUG2019. It appears you may have received the password reset, and been able to login in the time since you made this post. ---
**Author:** ![mattlovenuk](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@mattlovenuk](https://forums.docker.com/u/mattlovenuk)\ **Post date:** [August 23, 2019, 3:02pm UTC](https://forums.docker.com/t/help-cannot-create-dockerhub-account/80161/3 "2019-08-23T15:02:44Z")
Hello, I am not waiting for the password reset email. I can receive those. I am waiting for the account verification email, when I try to log in, I am presented with the “account verification” link. I am not receiving these emails. Thanks, Matt ---
**Author:** ![bryceryan](https://sea3.discourse-cdn.com/docker/user_avatar/forums.docker.com/bryceryan/32/18353_2.png) [@bryceryan](https://forums.docker.com/u/bryceryan)\ **Post date:** [August 23, 2019, 5:23pm UTC](https://forums.docker.com/t/help-cannot-create-dockerhub-account/80161/4 "2019-08-23T17:23:41Z")
Your account has been verified, so all seems well, at least from a backend point of view. ---
**Author:** ![mattlovenuk](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@mattlovenuk](https://forums.docker.com/u/mattlovenuk)\ **Post date:** [August 23, 2019, 5:30pm UTC](https://forums.docker.com/t/help-cannot-create-dockerhub-account/80161/5 "2019-08-23T17:30:23Z")
When I try to log in to my personal account with DockerID m477r1x I receive the ‘your account is not active yet’ error and it requires me to send a verification email. However I never receive it. Thanks Matt ---
**Author:** ![sharpdartsgithub](https://sea3.discourse-cdn.com/docker/user_avatar/forums.docker.com/sharpdartsgithub/32/32495_2.png) [@sharpdartsgithub](https://forums.docker.com/u/sharpdartsgithub)\ **Post date:** [January 23, 2022, 3:13pm UTC](https://forums.docker.com/t/help-cannot-create-dockerhub-account/80161/6 "2022-01-23T15:13:21Z")
Same here, I have never received a verification email. I can’t use Docker Hub at the moment. HELP! ---
**Author:** ![rulatir](https://sea3.discourse-cdn.com/docker/user_avatar/forums.docker.com/rulatir/32/33070_2.png) [@rulatir](https://forums.docker.com/u/rulatir)\ **Post date:** [March 12, 2022, 12:27pm UTC](https://forums.docker.com/t/help-cannot-create-dockerhub-account/80161/7 "2022-03-12T12:27:34Z")
Same here. Emails with the verification link never arrive, and I can’t get into the Security tab of my account (which is presumably where I would be able to generate a pull API token to improve the API rate limit).