# Payment Method Error

**URL:** <https://forums.docker.com/t/payment-method-error/129068>\
**Category:** Billing and Subscriptions\
**Created:** [September 17, 2022, 5:30am UTC](https://forums.docker.com/t/payment-method-error/129068 "2022-09-17T05:30:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ldhdev](https://sea3.discourse-cdn.com/docker/user_avatar/forums.docker.com/ldhdev/32/32461_2.png) [@ldhdev](https://forums.docker.com/u/ldhdev)\
**Post date:** [September 17, 2022, 5:30am UTC](https://forums.docker.com/t/payment-method-error/129068/1 "2022-09-17T05:30:59Z")

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I am trying to change my docker hub plan to pro, however I can’t add a payment method with error message “We couldn’t capture provided card.”.  
I confirmed all card informations are correct

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<div class="post-metadata">

**Author:** ![rimelek](https://sea3.discourse-cdn.com/docker/user_avatar/forums.docker.com/rimelek/32/41602_2.png) [@rimelek](https://forums.docker.com/u/rimelek)\
**Post date:** [September 17, 2022, 8:28am UTC](https://forums.docker.com/t/payment-method-error/129068/2 "2022-09-17T08:28:47Z")

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You can try the email mentioned in this post:

> [@Billing contact](https://forums.docker.com/t/billing-contact/119667/3):
>
> I at least got an initial response from [billing@docker.com](mailto:billing@docker.com) (but using the online support portal has not resulted in any response). I tried the that sales link, and they won’t talk to you unless you say you want \> 50 users. I filled out the form and got an email to that effect. It seems to be really a sales portal and not a billing one.