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[RESOLVED] Docker Cloud Web UI inaccessible to a limited number of users

dockercloud

(Marcinw) #1

This kind of sucks. There is no mention of an outage on your Status page. Do you have oncallers? Do you do any sort of monitoring? For pete’s sake, I am pretty annoyed with your reliability.


(Mehdig) #2

There was a UI gradual role out that ran into a glitch and it was rolled back quickly. Sorry for the inconvenience.


(Marcinw) #3

Is 2 hours of not being able to get to one’s production environment your idea of quickness? We will expect a nice refund this time.


(Borja Burgos) #4

This was an isolated issue affecting very few (only 10) users – it has now been resolved. We apologize for the inconvenience this may have caused. In the future, we ask that you contact our support team for high priority/impact issues such as these. Thank you!


(Marcinw) #5

@borja but there is no way to contact your support team other than this forum.


(Borja Burgos) #6

@marcinw as a paying customer you can contact support via email at support@docker.com