Docker Community Forums

Share and learn in the Docker community.

hcsshim::CreateComputeSystem The request is not supported

Hi, I’ve been having issues running windows containers for a while now and always get the same “hcsshim::CreateComputeSystem The request is not supported.” error message. So far I have:

  • Reinstalled docker fully
  • Rolled back to older docker versions
  • Reinstalled Hyper-V
  • Enabled all virtualization/Hyper-V options in the bios
  • Checked the docker-users group in computer management
  • Checked firewall permissions
  • Checked event viewer

Linux containers work fine and I was able to run windows containers fine for about a day until this issue started cropping up.

I have uploaded a diagnostic report (2C606664-3397-43B1-9AB6-BE1C33CC9613/20210827144121) but in summary it always ends with these three errors:

3 failures detected
1 : is the user in the docker-users group?
Failed with: exit status 2
The current user must be member of the docker-users group. Press the Win + R keys to open Run, type lusrmgr.msc into Run, followed by Enter to open Local Users and Groups.

2 : are the backend processes running?
Failed with: 1 error occurred:
* com.docker.wsl-distro-proxy.exe is not running

Not all of the backend processes are running.

3 : is the VM networking working?
Failed with: network checks failed: failed to ping host: exit status 1
VM seems to have a network connectivity issue. Please check your host firewall and anti-virus settings in case they are blocking the VM.

Has anyone come across this before? The windows hcsshim message is fairly vague to start with but even then there doesn’t seem to be many discussions about it elsewhere.

Cheers