How to regain control of a community organization?

Hi! Hopefully this is the right place to ask - but we are trying to regain control of a Docker Organization belonging to us that was created by a former employee, but we are having issues.

Forgot password emails are not being received - and we have submitted support tickets for this issue with no response.

The org in question is https://hub.docker.com/u/forumone - how do we go about getting this back?