Cannot convert user to organization

Any ideas why I’m getting Cannot convert user to organization with that user as owner?

I’ve now created a new docker ID, and just logged in.

When I’m trying to use that ID as owner I’m being told the account needs to leave all organisations and groups, it’s not in any organisation or groups.

Has someone written a idiot proof step by step guide how to do this? I’ve got 7 private docker hub repositories, that the team is using. I need to get these into an organisation.

Once that’s done, I can start looking at creating the docker cloud organisation, and moving all of that data(stacks, connections to github, etc ,etc) over.

Really appreciate some clear guidance here, seems there’s alot of confusion out there.