Cannot upgrade my plan and get error: "Bad request"

Support Billing and Subscriptions
1

Hi guys,

I am attempting to upgrade my plan from Personal to Pro, however I receive error “Bad Request” after entering correct credit card details.

When I inspect the page I can see two failed request:

  1. GET to https://hub.docker.com/api/billing/v4/accounts/.../ with error “account not found”
  2. PUT to https://hub.docker.com/api/billing/v4/accounts/.../ with error “Invalid email provided”
    Note, I replaced the hash of my account with three dots in the request path.

I was already contacting support but I didn’t receive any response for a long time.

Any ideas?

Thank you,
Best,

Michal

2

I’ve notified @evabojorges who hopefully can propagate to someone who can fix this.

3

@tradiny, thank you for the report. I’ve notified our engineering team.

4

Thank you guys. The account had an incorrect email address. Now all is good.

1 Like