First of all, I am sorry you didn’t get an answer. I saw your question, but didn’t have time at the moment and then it seems I lost this topic twice.
Actually, this is not really a support. At least not a paid one. We as a community help eachother if and when we can. If we don’t know the answer while we see other questions, we answer those so your topic remains unanswered which is more noticable for people searching for new questions. It does not always work that way but this is how I see it.
In a case like this sharing additional details like links, github issues (there are some), keywords that you tried to search for can capture the users’ attention again. Commenting without any new detail can also do it but with less success and your topic will not be “unanswered” anymore.