Docker Community Forums

Share and learn in the Docker community.

Diagnosing docker pull 503 errors

Hi -
I’ve used docker some in the past , I’m trying to introduce it at a new company, but cannot get docker pull working. Keeps failing with 503 response.
What I could use help with is finding the underlying cause of this issue, so I can have the net/it admins fix whatever it is, be it firewall, ssl, proxy authenication, all the usual suspects running docker/windows in a corporate network, ya know.
Where can I look to see the root cause of pull failures to help them out? Also any specific diagnostic tests I could run to help figure this out would help.

I am able to hit registry-1.docker.io in general:
e.g.

curl https://registry-1.docker.io/v2/
{“errors”:[{“code”:“UNAUTHORIZED”,“message”:“authentication required”,“detail”:null}]}

I’ve poked through the logs in %localappdata%/docker, but have not been able to find anything.
the only thing I found at all was in dockerd.log:

2021-08-19T13:59:06Z dockerd time=“2021-08-19T13:59:06.656666400Z” level=debug msg="pulling blob “sha256:9da81141e74e38839836e81c2691d3c7ac54bf34272e5d4a636fc032150506a4"”
2021-08-19T13:59:06Z dockerd time=“2021-08-19T13:59:06.994330700Z” level=info msg=“Download failed, retrying (1/5): received unexpected HTTP status: 503 Service Unavailable”

Which does not really help. I know docker registry is not down, so this is not really a 503 from docker.

System info
OS: Windows 10 19043, WSL2 enabled (VM with virtualization enabled, if that matters)
Docker version 20.10.7, build f0df350

repro steps:

docker run -d -p 80:80 docker/getting-started
Unable to find image ‘docker/getting-started:latest’ locally
latest: Pulling from docker/getting-started
540db60ca938: Retrying in X seconds (repeats countdown a few times with increasing wait times )
0ae30075c5da: Retrying in X seconds
9da81141e74e: Retrying in X seconds
b2e41dd2ded0: Waiting
7f40e809fb2d: Waiting
758848c48411: Waiting
23ded5c3e3fe: Waiting
38a847d4d941: Waiting
docker: received unexpected HTTP status: 503 Service Unavailable. (finally)
See ‘docker run --help’.

Thanks.
JS

In case anyone has the same issue, turns out this was a corporate firewall rule blocking certain file types from download.
I was never able to see anything useful in docker logs. I only figured it out by running docker through fiddler, and inspecting the response body.