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Docker Desktop 2.2.0.0 Installation Failed - Failed to start service

Installer is failing to start service .

System Info> Window 10 Enterprise x64 Build 17763

Running the installer for Docker Desktop 2.2.0.0 (downloaded from hub.docker.com) as administrator.

On the wizard screen titled Configuration, leave all default options selected.

Unpacking occurs and then eventually an error is displayed
"Installation failed

Failed to start service: The service did not respond to the start or control request in a timely fashion as CommunityInstaller.ServiceActio.d__37.MoveNext()

Closing the wizard removes all installed files and leaves the c:\Program Files\Docker fodler empty. Rebooting removeds the orphaned service entry.

I have tried this several times and verified that the Hyper-V and Containers Windows Features are enabled.

Any help is appreciated.

Same issue, would love to know how to get around this.

I also get the same error and have validated that the pre-reqs are met. What’s the solution? :slight_smile:

exact same issue here

Would appreciate any info on this issue.
Looks very similar to my issue here …

a bit of a weird fix, but somehow disabling the Power service fixed the issue for me.

Can you be a bit more specific as to what your solution is?

went to msconfig > unchecked Power in the services tab and rebooted

Thanks. I will give it a try. If i may ask, what led you down that path?

I tried this but it didn’t work for me.

It did not work for me either. I meant to update with my results but forgot.

I have exactly the same issue as the original post, with Docker Desktop 2.2.0.3 installation on Windows 10 Enterprise, and all prerequisites are met. Could anyone help?

I went back and took another look at the prerequisites. One of them was…

  • 64 bit processor with Second Level Address Translation (SLAT)

It turns out that my processor did not support this. The following link discusses how you can tell if your processor supports SLAT. I know I had Docker installed at one time, perhaps about a year ago. Does anyone know the last build that didn’t require SLAT?

Thank you jpuccia for your information.

I checked my laptop with coreinfo.exe and got the following result. Not sure if this explains the installation failure.

C:\Coreinfo>coreinfo.exe -v
Coreinfo v3.31 - Dump information on system CPU and memory topology
Copyright © 2008-2014 Mark Russinovich
Sysinternals - www.sysinternals.com

Note: Coreinfo must be executed on a system without a hypervisor running for
accurate results.

Intel® Core™ i7-8650U CPU @ 1.90GHz
Intel64 Family 6 Model 142 Stepping 10, GenuineIntel
Microcode signature: 0000009A
HYPERVISOR * Hypervisor is present
VMX - Supports Intel hardware-assisted virtualization
EPT - Supports Intel extended page tables (SLAT)

The minus sign next to “EPT” in the message…

  • EPT - Supports Intel extended page tables (SLAT)

means that you don’t have SLAT. The Docker documentation says you have to have it so I’m guessing that was the reason. I was able to go back and install the release dated 2019-02-15. Give that a try. Hope that works for you.

coreinfo.exe might provide the wrong information. If Hyper-V is enabled, it will show EPT as missing due to how Hyper-V works, even if the underlying Hardware supports SLAT. It shows the computer I have that was running docker from the beginning without issues was missing it.

I had the exact same issue with the same error message on trying to install docker on a VMWare Windows VM.

The problem stemmed from the com.docker.service Service (I think the service is called that at least) running into a timeout while being started. I increased the time until a service that is being started is timed out as described here. That fixed the issue