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Docker hub pro account username change

Hello, Since I got no response from Docker hub support despite the claim that Pro accounts get support, this is my third attempt to get help.

I have a pro account, but would like to change my username. I realize that there is an FAQ article to change username, but involves setting up another account, if so, how do I take my pro account with me when I had already paid for the whole year?

Any help is greatly appreciated. I’ve been waiting for reply from docker support on this for over a month now.