Hello,
I apologize if this is not the appropriate place for this but I am trying to get my accounts reactivated so I can complete my company’s CI/CD solution.
Let me explain what I did to mess this all up…
I created an account that was in my company’s name and used our default admin email. I later realized I wanted to setup an organization and decided to purchase the Team plan. I rushingly, clicked on Pro instead and it took me a minute to realize this… When I went to setup an organization, the name I used for my account was the name I wanted so I thought, okay… I’ll just delete the account (first serious mistake). I setup a new account with my work email then tried to create the organization that way. That didn’t work so I deleted that account too (second mistake). That was when I realized that the accounts are not deleted but disabled. I shot an email almost 2 weeks ago and still haven’t heard anything back.
What I am trying to do:
- I want to get both these accounts reactivated so I can log into them.
- I want to change my Pro plan to Team
- I need to convert my original account to the organization (this is why I need my second account working as it’s my work email)
I am unsure of who I can contact but I hope this helps. I did reply to the email for the ticket but since my email is a group email and my reply is from my email… I am not even sure if they got my messages.
Let me be clear, I am well aware this was all due to me. I do not blame anyone other than myself… I just need to get this resolved sooner than later. My deadline is approaching and I am just hoping to get this resolved ASAP.
I can provide any details needed for the appropriate person.
Thanks for your time and I apologize for this 