Organization account freezed (!) because an unpaid invoice. Credit Card is OK. Just crazy

We are going to loose time and money as a company, because Docker continue to ask for an unpaid invoice.
We sent a lot of email asking to customer services why this invoice is still in unpaid status. The credit card is working well for all other invoices. They didn’t answer us. But now they locked the private repositories, stopping our business.
This is the situation:

As you can see, the Credit Card is able to pay invoices (look at the latest). We definitely want to pay, we just are not able to understand what is the action we are currently missing (if any).
This was an orrible customer service, and a very high risk for a business.