Versions after 4.60.1 do not start or do not show UI / Licence Agreement

rdeudocker · March 7, 2026, 12:37pm

The last working version on my Windows 11 Pro 25H2 is 4.60.1.
I tried to install all versions after this (deinstall before), but no success.
Newer version do not display the licence agreement dialog on startup and seem to prevent docker from running correctly.

What info do you need to track down the problem?

2026-03-07T12:01:04.964Z info 	[WEB-CONTENT] Serving page HTML (65 feature flags)
2026-03-07T12:01:05.099Z error 	Failed to open UI Object [Error] {
  name: 'Error',
  message: "ERR_FAILED (-2) loading 'app://dd/new-license?utm_source=new_license_page'",
  stack: "Error: ERR_FAILED (-2) loading 'app://dd/new-license?utm_source=new_license_page'\n" +
    '    at rejectAndCleanup (node:electron/js2c/browser_init:2:79724)\n' +
    '    at finishListener (node:electron/js2c/browser_init:2:79886)\n' +
    '    at WebContents.stopLoadingListener (node:electron/js2c/browser_init:2:80273)\n' +
    '    at WebContents.emit (node:events:519:28)',
  errno: -2,
  code: 'ERR_FAILED',
  url: 'app://dd/new-license?utm_source=new_license_page'
}
2026-03-07T12:01:05.101Z info 	[BUGSNAG] .notify:  {
  name: 'Error',
  message: "ERR_FAILED (-2) loading 'app://dd/new-license?utm_source=new_license_page'"
}
2026-03-07T12:01:05.106Z info 	[BUGSNAG] .notify:  {
  name: 'Error',
  message: 'renderer process has gone unexpectedly: {"reason":"crashed","exitCode":-2147483645}'
}

meyay · March 7, 2026, 6:35pm

When you uninstalled Docker Desktop, did you wipe everything related to docker clean before re-installing ?

These folders contain the installation, virtual hard disks and user settings:

C:\Program Files\Docker
%LOCALAPPDATA%\Docker\
%APPDATA%\Docker\
%APPDATA%\Docker Desktop\
%USERPROFILE%\.docker\
C:\ProgramData\Docker
C:\ProgramData\DockerDesktop

I know it’s not exactly what you asked for, but at least it could help if it’s okay to start from scratch.

The only thing I can say is that it is most likely not a general problem. I do update Docker Desktop on my work and private laptops whenever a new version is available.

Is this log snippet the first error that occurs in the log? There are probably other errors or at least warning in the lines above that might provide more context.

The only thing that needs attention is to either always use the msi or exe installer, as it’s not possible to use the exe to update an existing msi installation, and the other way around. Of course this issue does not occur if version upgrades are installed through the Docker Desktop UI.

rdeudocker · March 7, 2026, 6:45pm

Yes i wiped all the folders to ensure to start from scratch.
I tried to install the latest version 4.63 from the website.

When i install 4.60.1 and start Docker Desktop for the first time the license agreement dialog ist shown and everything works.

When installing 4.61 and up the initial license agreement dialog is not shown.
In the electron log the error above is displayed.

The electron part… where is it located, so may be i can figure out what is missing…

Are there special debug parameteres to get more content of the problem?

rdeudocker · March 7, 2026, 6:46pm

here is the electron startup… version 4.63 is the same

2026-03-07T12:03:37.857Z info 	[STARTUP] Launched with: {
  params: { 'analytics-enabled': true, name: 'new-license' },
  pid: 25844,
  ppid: 34236,
  NODE_ENV: 'production',
  E2E: false,
  E2E_CONTEXT: undefined,
  PINATA_LOGS_ADDITIONAL_PATH: undefined,
  DEVHOME: undefined,
  isPackaged: true,
  appVersion: '4.61.0'
}
2026-03-07T12:03:37.948Z info 	[STARTUP] Checking backend is running
2026-03-07T12:03:38.002Z info 	[SSE] Connecting to backend:/registry/state
2026-03-07T12:03:38.003Z info 	[SSE] Connecting to extensionsManager:/events
2026-03-07T12:03:38.003Z info 	[SSE] Connecting to backend:/notify/messagebox/events
2026-03-07T12:03:38.004Z info 	[SSE] Connecting to backend:/notify/notifications
2026-03-07T12:03:38.004Z info 	[THEME] Electron nativeTheme: dark
2026-03-07T12:03:38.004Z info 	[THEME] Fetching Windows theme from registry
2026-03-07T12:03:38.028Z info 	[SSE] Connecting to backend:/wasm/events
2026-03-07T12:03:38.028Z info 	[SSE] Connecting to backend:/features/events
2026-03-07T12:03:38.029Z info 	[SSE] Connecting to backend:/update/events
2026-03-07T12:03:38.029Z info 	[SSE] Connecting to backend:/mutagen/file-shares/stream
2026-03-07T12:03:38.029Z info 	[SSE] Connecting to backend:/license/events
2026-03-07T12:03:38.030Z info 	[SSE] Connecting to backend:/registry/state
2026-03-07T12:03:38.030Z info 	[SSE] Connecting to backend:/versions/events
2026-03-07T12:03:38.030Z info 	[SSE] Connecting to backend:/engine/events
2026-03-07T12:03:38.030Z info 	[SSE] Connecting to backend:/install/events
2026-03-07T12:03:38.030Z info 	[SSE] Connecting to backend:/kubernetes/events
2026-03-07T12:03:38.030Z info 	[SSE] Connecting to backend:/pause/events
2026-03-07T12:03:38.030Z info 	[SSE] Connecting to backend:/clicontext/events
2026-03-07T12:03:38.061Z info 	application has just finished initializing
2026-03-07T12:03:38.062Z info 	[WEB-CONTENT] Registering app://
2026-03-07T12:03:38.067Z info 	[TRAY] Creating tray menu
2026-03-07T12:03:38.336Z info 	[WINDOW] Open app://dd/new-license?utm_source=new_license_page {
  windowOptions: {
    width: 800,
    height: 500,
    minWidth: 500,
    minHeight: 400,
    alwaysOnTop: true,
    trafficLightPosition: { x: 10, y: 12 }
  }
}
2026-03-07T12:03:38.395Z info 	Host config environment is prod
2026-03-07T12:03:38.396Z info 	[BUGSNAG] Setting analytics enabled: true
2026-03-07T12:03:38.397Z info 	[SSE] Connecting to extensionsManager:/events
2026-03-07T12:03:38.435Z error 	[HTTP] GET /system/editor: Not Found ({"message":"no editor found"})
2026-03-07T12:03:38.460Z info 	[WEB-CONTENT] Serving page HTML (65 feature flags)
2026-03-07T12:03:38.542Z error 	Failed to open UI Object [Error] {
  name: 'Error',
  message: "ERR_FAILED (-2) loading 'app://dd/new-license?utm_source=new_license_page'",
  stack: "Error: ERR_FAILED (-2) loading 'app://dd/new-license?utm_source=new_license_page'\n" +
    '    at rejectAndCleanup (node:electron/js2c/browser_init:2:79724)\n' +
    '    at finishListener (node:electron/js2c/browser_init:2:79886)\n' +
    '    at WebContents.stopLoadingListener (node:electron/js2c/browser_init:2:80273)\n' +
    '    at WebContents.emit (node:events:519:28)',
  errno: -2,
  code: 'ERR_FAILED',
  url: 'app://dd/new-license?utm_source=new_license_page'
}
2026-03-07T12:03:38.544Z info 	[BUGSNAG] .notify:  {
  name: 'Error',
  message: "ERR_FAILED (-2) loading 'app://dd/new-license?utm_source=new_license_page'"
}
2026-03-07T12:03:38.555Z info 	[BUGSNAG] .notify:  {
  name: 'Error',
  message: 'renderer process has gone unexpectedly: {"reason":"crashed","exitCode":-2147483645}'
}

meyay · March 7, 2026, 6:49pm

Doesn’t look like it, see: https://docs.docker.com/desktop/setup/install/windows-install/#installer-flags.

Though, I am curious what happens if you use the --accept-license argument to accept the license.

Update: the logs are not particularly helpful in understanding why the license can not be fetched.

rdeudocker · March 7, 2026, 7:13pm

ok wiped everything and installed with opton:

File: C:\Users\rdeue\AppData\Local\Docker\install-log.txt
CommandLine: "C:\Users\rdeue\AppData\Local\Temp\DockerDesktopInstallers\1772910264209446000\Docker Desktop Installer.exe" install -package C:\Users\rdeue\AppData\Local\Temp\DockerDesktopInstallers\1772910264244053900\DockerDesktop.d4w --accept-license
You can send feedback, including this log file, at https://dockr.ly/desktop-feedback
[2026-03-07T19:04:25.609867500Z][Installer][I] No installation found
[2026-03-07T19:04:25.845223100Z][ProcessEnvironmentDetector][I] Not run as admin, relaunching with UAC prompt
-------------------------------------------------------------------------------->8
Version: 4.63.0 (220185)
Sha1:
Started on: 2026.03.07 19:04:29.625
Resources: C:\Users\rdeue\AppData\Local\Temp\DockerDesktopInstallers\1772910264209446000\resources
OS: Windows 10 Pro
Edition: Professional
Id: 2009
Build: 26200
BuildLabName: 26100.1.amd64fre.ge_release.240331-1435
File: C:\ProgramData\DockerDesktop\install-log-admin.txt
CommandLine: "C:\Users\rdeue\AppData\Local\Temp\DockerDesktopInstallers\1772910264209446000\Docker Desktop Installer.exe" "install" -package "C:\Users\rdeue\AppData\Local\Temp\DockerDesktopInstallers\1772910264244053900\DockerDesktop.d4w" --accept-license --relaunch-as-admin
You can send feedback, including this log file, at https://dockr.ly/desktop-feedback
[2026-03-07T19:04:29.703611100Z][Installer][I] No installation found
[2026-03-07T19:04:29.923885300Z][AdminInstallHandler][I] Running admin installation
[2026-03-07T19:04:30.135361900Z][InstallWorkflow][I] Using package: C:\Users\rdeue\AppData\Local\Temp\DockerDesktopInstallers\1772910264244053900\DockerDesktop.d4w
[2026-03-07T19:04:30.231245600Z][InstallWorkflow][I] Extracting manifest
[2026-03-07T19:04:31.464888000Z][InstallWorkflow][I] Manifest found: version=220185, displayVersion=4.63.0
[2026-03-07T19:04:31.467902000Z][InstallWorkflow][I] Checking prerequisites
[2026-03-07T19:04:32.279834300Z][InstallWorkflow][I] Prompting for optional features
[2026-03-07T19:04:38.097985400Z][InstallWorkflow][I] Selected backend mode: wsl-2
[2026-03-07T19:04:38.102984000Z][DeployArtifacts][I] Unpacking files to C:\Program Files\Docker\Docker
[2026-03-07T19:06:35.489871000Z][InstallWorkflow][I] Deploying component Docker.Installer.CreateGroupAction
[2026-03-07T19:06:35.617441300Z][InstallWorkflow][I] Deploying component Docker.Installer.AddToGroupAction
[2026-03-07T19:06:35.625507600Z][InstallWorkflow][I] Deploying component Docker.Installer.EnableFeaturesAction
[2026-03-07T19:06:35.627556900Z][InstallWorkflow-EnableFeaturesAction][I] Required features: VirtualMachinePlatform, Microsoft-Windows-Subsystem-Linux
[2026-03-07T19:06:36.866728200Z][InstallWorkflow-EnableFeaturesAction][I] All features are already installed.
[2026-03-07T19:06:36.867239900Z][InstallWorkflow][I] Deploying component Docker.Installer.ServiceAction
[2026-03-07T19:06:36.869255200Z][InstallWorkflow-ServiceAction][I] Removing service
[2026-03-07T19:06:36.870269800Z][InstallWorkflow-ServiceAction][I] Creating service
[2026-03-07T19:06:36.876284000Z][InstallWorkflow][I] Deploying component Docker.Installer.ShortcutAction
[2026-03-07T19:06:36.933252400Z][InstallWorkflow-ShortcutAction][I] Creating shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Docker Desktop.lnk/Docker Desktop
[2026-03-07T19:06:36.947498800Z][InstallWorkflow][I] Deploying component Docker.Installer.ShortcutAction
[2026-03-07T19:06:36.950584000Z][InstallWorkflow-ShortcutAction][I] Creating shortcut: C:\Users\rdeue\Desktop\Docker Desktop.lnk/Docker Desktop
[2026-03-07T19:06:36.954810400Z][InstallWorkflow][I] Deploying component Docker.Installer.AutoStartAction
[2026-03-07T19:06:36.957062400Z][InstallWorkflow][I] Deploying component Docker.Installer.PathAction
[2026-03-07T19:06:39.133604600Z][InstallWorkflow][I] Deploying component Docker.Installer.ExecAction
[2026-03-07T19:06:39.137667600Z][InstallWorkflow-ExecAction][I] Running: C:\Program Files\Docker\Docker\InstallerCli.exe -i with timeout=-1
[2026-03-07T19:06:40.323476800Z][InstallWorkflow][I] Registering product
[2026-03-07T19:06:40.325477300Z][RegisterProductStep][I] Registering product information
[2026-03-07T19:06:40.342042500Z][RegisterProductStep][I] Registering docker-desktop url-protocol
[2026-03-07T19:06:40.348633300Z][InstallWorkflow][I] Saving C:\ProgramData\DockerDesktop\install-settings.json
[2026-03-07T19:06:40.444040100Z][InstallWorkflow][I] Installation succeeded

the container successfully starts, but when the dashboard should be displayed only a white window is shown
electron log:

2026-03-07T19:07:21.367Z info 	[STARTUP] Launched with: {
  params: { 'analytics-enabled': true, name: 'login' },
  pid: 4544,
  ppid: 4336,
  NODE_ENV: 'production',
  E2E: false,
  E2E_CONTEXT: undefined,
  PINATA_LOGS_ADDITIONAL_PATH: undefined,
  DEVHOME: undefined,
  isPackaged: true,
  appVersion: '4.63.0'
}
2026-03-07T19:07:21.463Z info 	[STARTUP] Checking backend is running
2026-03-07T19:07:21.540Z info 	[SSE] Connecting to backend:/registry/state
2026-03-07T19:07:21.541Z info 	[SSE] Connecting to backend:/notify/messagebox/events
2026-03-07T19:07:21.541Z info 	[SSE] Connecting to backend:/notify/notifications
2026-03-07T19:07:21.541Z info 	[THEME] Electron nativeTheme: dark
2026-03-07T19:07:21.542Z info 	[THEME] Fetching Windows theme from registry
2026-03-07T19:07:21.585Z info 	[SSE] Connecting to backend:/wasm/events
2026-03-07T19:07:21.585Z info 	[SSE] Connecting to backend:/features/events
2026-03-07T19:07:21.586Z info 	[SSE] Connecting to backend:/update/events
2026-03-07T19:07:21.586Z info 	[SSE] Connecting to backend:/mutagen/file-shares/stream
2026-03-07T19:07:21.586Z info 	[SSE] Connecting to backend:/license/events
2026-03-07T19:07:21.587Z info 	[SSE] Connecting to backend:/registry/state
2026-03-07T19:07:21.587Z info 	[SSE] Connecting to backend:/versions/events
2026-03-07T19:07:21.587Z info 	[SSE] Connecting to backend:/engine/events
2026-03-07T19:07:21.587Z info 	[SSE] Connecting to backend:/install/events
2026-03-07T19:07:21.587Z info 	[SSE] Connecting to backend:/kubernetes/events
2026-03-07T19:07:21.588Z info 	[SSE] Connecting to backend:/pause/events
2026-03-07T19:07:21.588Z info 	[SSE] Connecting to backend:/clicontext/events
2026-03-07T19:07:21.626Z info 	application has just finished initializing
2026-03-07T19:07:21.626Z info 	[WEB-CONTENT] Registering app://
2026-03-07T19:07:21.632Z info 	[TRAY] Creating tray menu
2026-03-07T19:07:21.924Z info 	[WINDOW] Open app://dd/dashboard/login?utm_source=login_page { windowOptions: { minHeight: 600, minWidth: 940 } }
2026-03-07T19:07:22.004Z info 	[SSE] Connecting to extensionsManager:/events
2026-03-07T19:07:22.004Z info 	Host config environment is prod
2026-03-07T19:07:22.005Z info 	[BUGSNAG] Setting analytics enabled: true
2026-03-07T19:07:22.005Z info 	[SSE] Connecting to extensionsManager:/events
2026-03-07T19:07:22.074Z error 	[HTTP] GET /system/editor: Not Found ({"message":"no editor found"})
2026-03-07T19:07:22.110Z info 	[WEB-CONTENT] Serving page HTML (67 feature flags)
2026-03-07T19:07:22.277Z error 	Failed to open UI Object [Error] {
  name: 'Error',
  message: "ERR_FAILED (-2) loading 'app://dd/dashboard/login?utm_source=login_page'",
  stack: "Error: ERR_FAILED (-2) loading 'app://dd/dashboard/login?utm_source=login_page'\n" +
    '    at rejectAndCleanup (node:electron/js2c/browser_init:2:85718)\n' +
    '    at finishListener (node:electron/js2c/browser_init:2:85880)\n' +
    '    at WebContents.stopLoadingListener (node:electron/js2c/browser_init:2:86267)\n' +
    '    at WebContents.emit (node:events:519:28)',
  errno: -2,
  code: 'ERR_FAILED',
  url: 'app://dd/dashboard/login?utm_source=login_page'
}
2026-03-07T19:07:22.279Z info 	[BUGSNAG] .notify:  {
  name: 'Error',
  message: "ERR_FAILED (-2) loading 'app://dd/dashboard/login?utm_source=login_page'"
}
2026-03-07T19:07:22.285Z info 	[BUGSNAG] .notify:  {
  name: 'Error',
  message: 'renderer process has gone unexpectedly: {"reason":"crashed","exitCode":-2147483645}'
}
2026-03-07T19:07:22.285Z error 	[ELECTRON] render-process-gone gone: {"reason":"crashed","exitCode":-2147483645}
2026-03-07T19:07:22.293Z info 	[BUGSNAG] Sending event Error: ERR_FAILED (-2) loading 'app://dd/dashboard/login?utm_source=login_page'
2026-03-07T19:07:22.357Z info 	[BUGSNAG] Sending event Error: renderer process has gone unexpectedly: {"reason":"crashed","exitCode":-2147483645}
2026-03-07T19:07:22.581Z error 	[THEME] Theme fetch is slow; emitting failed action
2026-03-07T19:07:22.685Z info 	[TRAY] Determined initial tray icon
2026-03-07T19:07:22.771Z info 	[THEME] Got Windows theme from registry: dark
2026-03-07T19:07:27.229Z error 	[HTTP] GET /system/editor: Not Found ({"message":"no editor found"})
2026-03-07T19:07:32.728Z info 	[WINDOW] Open app://dd/dashboard { windowOptions: { minHeight: 600, minWidth: 940 } }
2026-03-07T19:07:38.498Z info 	[INDEX] listening for new images
2026-03-07T19:07:38.498Z info 	[ENGINE] Connecting[0] to /events ({"event":["load","pull","tag","import"]})
2026-03-07T19:07:38.505Z info 	[ENGINE] Connecting[1] to /events ({"type":["image"]})
2026-03-07T19:07:38.506Z info 	[ENGINE] Connecting[2] to /events ({"type":["network"]})
2026-03-07T19:07:38.506Z info 	[ENGINE] Connecting[3] to /events ({"type":["container"]})
2026-03-07T19:07:38.507Z info 	[ENGINE] Connecting[4] to /events ({"type":["container"]})
2026-03-07T19:07:38.528Z info 	[INDEX] ignoring image; background indexing disabled
2026-03-07T19:09:11.688Z info 	[WINDOW] Open app://dd/dashboard { windowOptions: { minHeight: 600, minWidth: 940 } }
2026-03-07T19:09:14.707Z error 	[HTTP] GET /system/editor: Not Found ({"message":"no editor found"})
2026-03-07T19:09:28.784Z error 	[HTTP] GET /system/editor: Not Found ({"message":"no editor found"})
2026-03-07T19:09:32.317Z error 	[HTTP] GET /system/editor: Not Found ({"message":"no editor found"})
2026-03-07T19:09:33.374Z info 	[CAGENT] Spawning process: {
  path: 'C:\\Program Files\\Docker\\Docker\\resources\\bin\\cagent.exe',
  args: [
    'serve',
    'api',
    '--exit-on-stdin-eof',
    '--listen',
    'npipe://\\\\.\\pipe\\dockerCagent',
    '--models-gateway',
    'https://ai-backend-service.docker.com/proxy?origin=desktop&desktopVersion=4.63.0&gordonTag=v5',
    '--pull-interval',
    '60',
    'docker/gordon:v5'
  ],
  cwd: 'C:\\Users\\[REDACTED]\\AppData\\Local\\Docker\\cagent',
  socketPath: '\\\\.\\pipe\\dockerCagent'
}
2026-03-07T19:09:33.391Z info 	[CAGENT] Waiting for service to be ready...
2026-03-07T19:09:33.393Z error 	[HTTP] GET /api/ping: No response from server (connect ENOENT \\.\pipe\dockerCagent)
2026-03-07T19:09:35.421Z info 	[CAGENT] Service ready after 3 attempts
2026-03-07T19:09:35.421Z info 	[CAGENT] Service started successfully
2026-03-07T19:09:55.729Z error 	[HTTP] GET /system/editor: Not Found ({"message":"no editor found"})
2026-03-07T19:09:59.068Z info 	before closing windows, childPids to kill:  []

meyay · March 7, 2026, 8:18pm

Now that DD is installed, you can use the diagnose tool, to gather information:

 & "C:\Program Files\Docker\Docker\resources\com.docker.diagnose.exe" gather

The output is very verbose, but at least you can be sure whatever causes the issue will be present as needle in the haystack the diagnose tool is collecting.

rdeudocker · March 7, 2026, 8:24pm

Diagnostics ID: A4E8432B-BD08-4DE5-ADF0-4AE927775429/20260307202241

meyay · March 7, 2026, 8:29pm

This is a community forum, where community member help each other.

Thus said, we can not access the Diagnostics ID. The Docker Support can. If you have an active subscript, you can a support ticket. When you do, please mention in the ticket the link of this topic as well.

rdeudocker · March 7, 2026, 8:31pm

oh sorry… ok for what should i look in the zip? or what should i do with the diagnostic zip?

meyay · March 7, 2026, 8:40pm

There is nothing to be sorry about

I was never effected by what you experience (I am on Win11 25H2 with my private laptop as well), so I never had the chance to trouble shoot it. I can only give the generic advice to search the logs for error and electron.

rdeudocker · March 7, 2026, 8:54pm

yes seems the renderer quits work

do you know where the electron stuff is located?
is it in the wls docker-desktop?

[2026-03-07T19:07:21.996358700Z] (node:4544) [DEP0044] DeprecationWarning: The `util.isArray` API is deprecated. Please use `Array.isArray()` instead.
[2026-03-07T19:07:21.997491000Z] (Use `Docker Desktop --trace-deprecation ...` to show where the warning was created)
[2026-03-07T19:07:32.102516100Z] Error sending from webFrameMain:  Error: Render frame was disposed before WebFrameMain could be accessed
[2026-03-07T19:07:32.102873700Z]     at s.send (node:electron/js2c/browser_init:2:100227)
[2026-03-07T19:07:32.102873700Z]     at b.send (node:electron/js2c/browser_init:2:84648)
[2026-03-07T19:07:32.102873700Z]     at Object.notificationUpdates$ (C:\Program Files\Docker\Docker\frontend\resources\app.asar\build\entry-cli.main.js:2:978257)
[2026-03-07T19:07:32.102873700Z]     at C:\Program Files\Docker\Docker\frontend\resources\app.asar\build\entry-cli.main.js:2:1378702
[2026-03-07T19:07:32.102873700Z]     at C:\Program Files\Docker\Docker\frontend\resources\app.asar\build\entry-cli.main.js:8:1221311
[2026-03-07T19:07:32.102873700Z]     at Array.forEach (<anonymous>)
[2026-03-07T19:07:32.102873700Z]     at z.forAllWindows (C:\Program Files\Docker\Docker\frontend\resources\app.asar\build\entry-cli.main.js:8:1221298)
[2026-03-07T19:07:32.102873700Z]     at Qg.onNotificationChange (C:\Program Files\Docker\Docker\frontend\resources\app.asar\build\entry-cli.main.js:2:1378643)
[2026-03-07T19:07:32.102873700Z]     at Timeout._onTimeout (C:\Program Files\Docker\Docker\frontend\resources\app.asar\build\entry-cli.main.js:2:1377941)
[2026-03-07T19:07:32.102873700Z]     at listOnTimeout (node:internal/timers:588:17)

rdeudocker · March 7, 2026, 9:08pm

[2026-03-07T20:21:34.247127100Z][com.docker.diagnose.exe.ipc][W] (66f0774b-1) 26b9ec0b-com.docker.diagnose C<-S ConnectionClosed GET /ping (683.5µs): Get “http://ipc/ping”: open \.\pipe\dockerBackendV2: The system cannot find the file specified.

i try to locate where the pipe is created…

meyay · March 7, 2026, 10:23pm

Can you run WSL2 distros without issues?
And Is the docker backend working (As in: can you run containers)?

I would expect the diagnostic report to contain information about it in the logs it gathered.

rdeudocker · March 8, 2026, 9:03am

Yes i can run containers. “Docker compose up” works.
So it’s a frontend problem…

I’ve never used electron, so it’s a bit hard to dig into the problem…

rdeudocker · March 8, 2026, 11:44am

ok waving the white flag… upgraded to pro to get support…
Thx for your help

meyay · March 8, 2026, 1:51pm

I am curious what the support will identify as root cause …

rdeudocker · March 8, 2026, 1:54pm

me2… currently we are playing the normal support game… standard checklist…
Let’s see when the first and second level is played through

istvanu · March 8, 2026, 3:57pm

I am experiencing the exact same issue. I was upgrading from 4.59, which was working well, to 4.63, which doesn’t show the dashboard, and sometimes showing an empty white window, sometimes not. Uninstalled 4.63 with the -keep-data parameter, and reinstalled 4.59, which then was working well again. Then, installed 4.60.1, which is still working, as stated by OP.
I am on Windows 11 25H2 with WSL2:
WSL version: 2.6.3.0
Kernel version: 6.6.87.2-1
WSLg version: 1.0.71
MSRDC version: 1.2.6353
Direct3D version: 1.611.1-81528511
DXCore version: 10.0.26100.1-240331-1435.ge-release
Windows version: 10.0.26200.7922

system · April 7, 2026, 3:58pm

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Versions after 4.60.1 do not start or do not show UI / Licence Agreement

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