Docker Hub - Can't access premium features after the subscription being paid

Support Billing and Subscriptions
1

I’ve already contacted the support team on Tuesday but I didn’t receive any response.

I’ve subscribed to Docker Hub - Team Annual on Nov 24 on my organization (mojagazetkateam), but still I cannot access premium features (e.g. I can’t create private repositories in my organization and can’t add more users to my organization).

In the Billing/Plan section I can’t see anything:

docker1
docker1889×545 20.2 KB

However, in the Billing/Billing History section I can see my payment (the ammount has also been taken from my bank account).

Could you please check it out and find a solution?

I would be grateful if you could get it done today as we need access to premium features immediately.

I’m waiting for a response.

1 Like
2

Exactly the same problem here! I contacted support 1 week ago (two times) and still no reply… It’s funny because the “Team pricing plan” description says “E-mail Support” as an extra feature, but it’s just not true. I am quite disappointed right now after having paid $300.

3

The same issue here

We renewed license for Docker Team for 1 year today morning
And our private repositories still locked

5 Apr 2024 Paid Docker Team (per seat)

|[adanite]–|Owner|41|Docker Free Team|

We got our production deployments down as they pull the images and fails

Can someone help?

4

It does not seem to be the same issue, only similar, since it’s about renewing. So if someone would like to reply to @ilyarockp, let’s do it here: