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Want to purchase subscription for our organization - no response from support


I want to follow the new subscription and provide a desktop license for each of our developers.
I ran into problems and tried contacting support but no response for almost 2 months…
We’re literally trying to increase our monthly payment to Docker and no one seems to respond/care?

I have been wating for an answer since the beginning of September. I paid for a whole year but I can’t use my current subscription. The last automatic response was:

Please note that we are experiencing a backlog in tickets and will respond to your request as soon as we can

I understand how disappointing it could be. I hope it will change soon, because it can lead to the point when people are looking for alternatives. Registry, dashboard, security check and so on…

I am trying to be patient, because I like Docker Hub. Maybe I will write again responding to their last response. I hope you will get an answer soon.

Footnote: I am here on the forum only because I didn’t get an answer so I wanted to give as many answer as I could :slight_smile:

Hey @tigerconnectzvika ,

I’ve contacted you directly to get some more information about your ticket.

What @rimelek said is exactly right, thank you for your patience

@rimelek I’ve also contacted you privately to get your information and get this fixed.

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