How does one actually get a response from Docker support?

Docker Hub
1

Hi

I signed up for the $60 p.a. docker pro account and then a week later cancelled. Docker stopped the recuring billing but then also stopped the pro plan (instead of letting me continue until the end of the billing period i.e. 9 Jan 2022). The also didn’t refund me any money.

So basically I paid $60 for about a month of pro plan. For months, Docker hasen’t replied to any emails, support ticket requests etc. I’ve sent >30 across different channels. Last hope is to post here and ask community for any support leads.

Could anyone please point me in the right direction?

2

Hi

There are not many active docker staff people here, I would try Slack or the normal form: Docker Contact Numbers and Office Locations | Docker

3

Thanks @terpz - we tried the form many times but never receive any replies