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[Solved]Cannot update/remove rc2-beta16 (Build 4760) missing .msi "The old version of Docker cannot be removed"


(Matthew Parsons) #1

Expected behavior

“Install Update” (or even just uninstalling Docker via Programs and Features) removes old version and installs new.

Actual behavior

During “Gathering Required Information” stage of installer, popup: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an olternate path to a folder containing the installtion package `tmpB72E.msi" in the box below."

Defaults to source C:\Users[username]\AppData\Local\Temp

Selecting 'Cancel` yields “The old version of Docker cannot be removed. Contact your technical support group”


  • the output of:
    • Moby Notification > Diagose & Feedback on Windows


  • host distribution and version ( OSX 10.10.x, OSX 10.11.x, Windows, etc )

Host: Windows 10 Pro, Ver 1511 (Build 10586.494)

Steps to reproduce the behavior

  1. Start Docker
  2. When update notification shows, click Install…

[Solved] Unable to remove or upgrade from 1.12.0-rc2-beta16
(Matthew Parsons) #2

Has the answer!

That has the link to the proper .MSI (though you still have to rename it, “tmpB72E.msi” in my case.)